Deliveries are made by Royal Mail

Full breakdown of the total is at checkout

£4         2nd Class Recorded (2-3 business days)

£15       Tracked/Recorded (3- 5 business days)

£20      Tracked/Recorded (5-7 business days)

International Shipping - Please Email country and product

FREE UK DELIVERY for orders more than £100


Orders made before 12pm, Monday -  Friday will be despatched same day

Orders made after 12pm, Monday - Friday will be despatched nexy day

Orders made on weekends and bank holidays will be dispatched on the next business day


Customena delivers to the Isle of Wight, Isle of Man, Falkland Islands, Guernsey or Jersey. IM,FGY1-GY9,JE1-JE 4,GX11 1AA, PO30-PO41,TW1-TW. Please select 1st class recorded and items will be sent as 2nd class recorded.


Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person recieving the parcel to cover the costs. These charges are out of our control and can vary from each country.






LAST DAY ORDERS: 16th December |  9th December (International)


We will not be responsible for lost items/ collect at depot/ arrange of another collection date


If you are not at the address at for delivery, please arrange another collection date with the courier via calling card that would have been left.


Once the goods have been delivered, we are not responsible for the loss or destruction of the item.


If the item is redirected back to Customena in the event of non delivery, we will advise you via email


The customer must inspect the goods immediately upon reciept for any damage or fective goods within 14 days (international 28 days) and inform us via email or on returns page, after this time we are not liable and will only deal with it at our discretion. Please return unsuitable items in their original packaging.


* All handmade items are inspected individually.