Privacy
Policy

1. Introduction

Welcome to Customena ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.customena com. By using our Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information: We may collect personal information that you provide directly to us, such as your name, email address, phone number, and payment details when you make a purchase or contact us.
Usage Data: We collect information about your interactions with our Site, including your IP address, browser type, operating system, referring URLs, and pages viewed.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, analyse Site usage, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use your information for the following purposes:

To process and manage your orders, including sending order confirmations and updates.
To communicate with you about your inquiries, requests, and account-related matters.
To improve our Site, products, and services by analysing usage data and trends.
To send you marketing communications, if you have opted in. You can unsubscribe from these communications at any time.
To comply with legal obligations and protect our rights and interests.

4. Legal Basis for Processing

Under the UK GDPR, our legal bases for processing your personal information include:

Consent: Where you have given consent for us to process your information for specific purposes.
Contractual Necessity: To fulfill contracts with you, such as processing orders and providing customer support.
Legitimate Interests: To pursue legitimate interests, such as improving our services and marketing our products, provided this does not override your rights and interests.
Legal Obligation: To comply with legal obligations, such as tax or regulatory requirements.

5. How We Share Your Information

We may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us with services such as payment processing and shipping.
Legal Requirements: We may disclose your information if required by law or in response to legal requests from public authorities (e.g., a court order).
Business Transfers: In the event of a merger, acquisition, or other business reorganization, your information may be transferred to the new entity.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of electronic transmission or storage is completely secure. We strive to use commercially acceptable means to protect your data but cannot guarantee its absolute security.

7. Your Rights

Under the UK GDPR, you have rights regarding your personal information, including:

Access: The right to request a copy of the personal information we hold about you.
Rectification: The right to request correction of any inaccurate or incomplete information.
Erasure: The right to request deletion of your personal information, subject to certain conditions.
Restriction: The right to request restriction of processing your personal information under certain circumstances.
Objection: The right to object to processing based on legitimate interests or direct marketing.
Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format, and to transfer it to another data controller.

To exercise these rights, please contact us at info@crysstyle.com

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

10. Currency Conversion:

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer.

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