Terms & Conditions



These terms of use govern your use of our website, you accept these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use Customena website. Please read them carefully as they contain important information.


General terms and conditions


This site is owned and operated by Customena 27 Old Gloucester Street LONDON WC1N 3AX UNITED KINGDOM. If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please e-mail us at info@customena.com


Licence to Use Website


Unless otherwise stated, Customena owns the intellectual property rights in the website and material on the website. Subject to the licence below all these intellectual property rights are reserved.


Ownership of rights


All rights, including copyright, in this website are owned by or licensed to Customena. Any use of this website or its contents, including copying or storing it for caching purposes in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

You must not

  •  Edit or otherwise modify any material on our website, or redistribute material from this website except for content specifically and expressly made available for redistribution (such    as our newsletter).
  • Where content is made specifically made available for redistribution, it may only be redistributed within your organisation.
  • Republish material from this website (including republication on another website). Sell, rent or sub-licence material from the website.
  • Show any material from the website in public.
  • Reproduce, duplicate, copy or otherwise exploit material on Customena website for commercial purpose.


Unacceptable Use


You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.


You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.


You must not conduct any systematic or automated data collection activities (including without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to our website without our written consent.


You must not use our website to transmit or send unsolicited commercial communications.


You must not use our website for any purpose related to marketing without our express written consent.


Accuracy of content/ contract


We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described.


However, all orders made by you through Customena’s website are subject to acceptance and availability. We may choose not to accept your order for any reason.


Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice


If the price of the goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable, then you have the right to cancel your order.


For avoidance of doubt, no contact will exist between you and Customena for the sale by Customena to you of any product unless and until Customena sends you an email confirming that it has dispatched your product


Damage to your computer


We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website.


We accept no responsibility for web sites or other information, practices or products of other parties linked to the website. Your dealings with persons found via the website are between you and such persons and we will not be liable for any loss or damage rising out of such dealings which may arise to computer equipment as a result of using this website.


Data Protection


Customenas a compliant with the Data Protection Act. We will not pass on any of your details to any third party without your consent.


Access and Accuracy


We will try to make the website error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website may be occasionally suspended or restricted to allow repairs and maintenance, or the introduction of new facilities or services. We will try to keep this to a minimum.




Please note all payments are made through website and all priced in pound sterling




All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.


Ordering errors


You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.


Payment terms


We will charge your credit account for payment upon receipt of your order.

The acceptance of payment from a credit or debit card does not constitute a binding contract.


Delivery charges


Delivery charges vary according to the Order weight and cannot be refunded; they are set out (Shipping/refunds Information and checkout) on our website.




Please note that we are only able to deliver to addresses within the United Kingdom, not including the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland, HM FORCES and the Channel Isles.


We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered by Royal Mail. We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed.


In any event, we will aim to deliver your goods within 2-4 days from the day after the day we receive your order depending on order of value and customisation. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time or offer you a refund.


Risk and ownership


Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery the time, or at the agreed time set by Royal Mail, the time when we tried to deliver. If you choose to use your own courier, then the risk passes to you as soon as the goods are handed over to your courier.  You will only own the goods once they have been successfully delivered. Goods supplied are not for resale.


Acknowledgement and acceptance of your order


You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.



Once you have notified us that you would like to cancel your order, and we have received the goods back or, if earlier, received evidence that you have sent the goods back to us, we will refund any sum debited to us from your credit or debit card within 14 days without postage.


We may make a deduction from any refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you. 


We reserve the right to cancel any order up to the point of delivery as soon as possible but in any event within 14 days. If an order is rejected or cancelled by us prior to delivery, a refund will be given.


Exclusion of liability


Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


Changes to legal notices


We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.


Law, jurisdiction and language


This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.